Users will encounter the “Error loading media: file could not be played” error when trying khổng lồ watch a clip on a self-hosted video clip content website. The issue mainly occurs when trying to lớn load a file in a nonsupported format using JW Player. Most of the time, the error is triggered when the JW Player is tasked with loading a .wmv or .mov video clip that doesn’t use the H264 video codec.

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Method 3: Disabling Chrome Extensions (PC only)

Chrome Extensions are known to cause the “Error loading media: tệp tin could not be played” error on Chrome. This is even more likely if you’re using extensions to lớn protect your online surfing.

Luckily, there’s a quick way khổng lồ find out if extensions are triggering the issue. Just mở cửa Chrome in Incognito Mode. To do this, click on the action menu (top-right corner) and select New Incognito window. Besides allowing you to browse more privately, Incognito Mode disables all your extensions by mặc định (unless you allow them manually).

While in incognito mode, open the URL that is displaying the “Error loading media: file could not be played”. If the video displays just fine in Incognito Mode, there’s a high chance that an extension is interfering with the playback of the video. In this case, paste “chrome://extensions” in Chrome’s omnibar. This will take you to lớn a page where you can oversee all your extensions. Use this page to systematically disable your extensions by unchecking the Enabled box. After each disabled extension, check if you’re able to play the video. Once you’ve identified the culprit, remove the extension by clicking the trash icon.

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Method 4: Reset Chrome settings to default (PC only)

If you’ve come this far without a result, there’s one final thing you can do. While this will most likely remove any setting or extension that is causing the problem, it can also create some problems.

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When you reset your Chrome settings, most of the settings will be changed to lớn the default state including site data, cookies, extensions or themes. Only your custom fonts, bookmarks, and saved passwords will be preserved.

Here’s a quick guide to lớn reset your Chrome browser settings lớn default:

Open Chrome & click the kích hoạt menu (three-dot icon) in the top-right corner.Go to Settings and click on Advanced to expand the drop-down menu.
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Scroll all the way down & to the Reset section và click on it. You’ll need lớn confirm again, then wait for Chrome to lớn reinitialize.

Method 5: Disabling Hardware Acceleration

In some cases, the hardware acceleration feature of the Chrome browser has been known to cause issues with playing truyền thông media online. Therefore, in this step, we will be disabling hardware acceleration from settings. For that:

Open Chrome & launch a new tab.Click on the “Three dots” in the đứng đầu right corner & select “Settings”.Scroll down và click on the “Advanced” dropdown.Under the “System” heading, click on the “Use Hardware Acceleration When Available” toggle to lớn turn it off.Clicking on the “Use Hardware Acceleration Feature When Available” toggle khổng lồ turn it offCheck to see if the issue persists.

Once Chrome is back to the mặc định state, the issue should be removed. If you’re still encountering the issue after following every method above, the problem is beyond your control and you’ll have to wait for the web administrator to lớn fix it.